Privacy Policy
General information
The following information provides a simple overview of what happens to your personal data when you visit our websites. Personal data is all data with which you can be personally identified. You can find detailed information on the subject of data protection in our data protection declaration listed under this text.
Data collection on our websites
Who is responsible for data collection on these websites?
The data processing on these websites is carried out by their operator. You can find its contact details in the Legal Details of these websites.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This may, for example, be data that you enter in a contact form.
Other data is automatically recorded by our IT systems when you visit the websites. This is primarily technical data (e.g. Internet browser, operating system or time of page access). This data is recorded automatically as soon as you enter our websites.
What do we use your data for?
Some of the data is collected to ensure that the websites are provided without errors. Other data can be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to obtain information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time at the address provided in the Legal Details if you have any questions about this or other questions regarding data protection. You also have the right to lodge a complaint with the responsible supervisory authority.
General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
When you use these websites, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Note on the responsible body
The responsible body for data processing on these websites are:
Privacy Management GroupFZ-LLC
Al Hamra Industrial Zone
Ras Al Khaimah, United Arab Emirates
Phone: +971 4 453 2807
Email: hello@eu-ibc.com
Privacy Management Group Ltd
61-63 Lord Byron Street
Level 5 & 6
6023 Larnaca, Cyprus
Phone: +357 240 20 400
Email: hello@eu-ibc.com
The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority
In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is the data protection officer of the country in which our company is based – alternatively, if different legal regulations apply, the data protection regulations of the respective country in which the client has his place of residence/company headquarters. A list of the EU Commission’s data protection officers can be found at the following link: https://edps.europa.eu/data-protection/eu-institutions-dpo/network-dpos_en .
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request that the data be transferred directly to another responsible party, this will only be done if it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.
Encrypted payment transactions on these websites
If, after concluding a paid contract, there is an obligation to provide us with your payment details (e.g. account number for direct debit authorization), these details will be required to process the payment.
Payment transactions using common payment methods (Visa/MasterCard, American Express, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
With encrypted communication, your payment data that you send to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction, blocking or deletion of this data. You can contact us at any time at the address provided in the Legal Details if you have any questions about this or other questions on the subject of personal data.
Objection to advertising emails
The use of contact data published as part of the Legal Details obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.
Data Protection Officer
Legally required data protection officer
We have appointed a data protection officer for our company.
Yiannis Papapetrou
61-63 Lord-Byron-Street | Level 5 & 6 | 6023 Larnaca, Cyprus |Phone: +357 240 204 45
Email: yp@eu-ibc.com
Data collection on our websites
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This is:
- Browser type and version
- operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of server request
- IP Address
This data will not be merged with other data sources.
The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.
Google Analytics
Our organization analyzes the use of our websites with Google Analytics and uses the data obtained to optimize our websites and advertising measures.
Google Analytics is a web analysis service operated and provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). The data is processed by Google Inc. on our behalf and Google is contractually obliged to ensure the confidentiality of the data processed.
The following data is recorded during a visit to our websites:
- Visited pages
- Location (country and city – approximate)
- Order details
- Activity on the respective pages, as well as clicks, scrolling, and time spent
- Information such as browser, Internet provider, screen resolution and other technical data
- Origin of your visit, for example which advertising medium was used to get to our websites
We send the collected data to a Google server in the USA for analysis – Google adheres to the data protection rules of the “EU-US Privacy Shield”.
The cookies from your web browser are stored by Google Analytics for two years (from your last visit). If you visit our websites again, you will be recognized by a randomly generated user ID contained in the cookies.
The stored data and user ID enable an evaluation of the user profile. User-specific data is automatically deleted after 14 months, other data remains permanently stored in aggregated form.
If you do not agree to the data collection, you can deactivate it by installing the browser add-on to deactivate Google Analytics .
Use of Google Remarketing
In addition to Google Analytics, we use Google’s remarketing function. This allows us to display personalized advertising on other websites based on the interest you have shown on our websites. You can find additional information in Google’s privacy policy . You can prevent interest-based advertising by installing this browser plug-in .
Contact form
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Processing of data (customer and contract data)
We only collect, process and use personal data to the extent that it is necessary for the establishment, content design or modification of the legal relationship (master data). This is done on the basis of Art. 6 Paragraph 1 Letter b of GDPR, which permits the processing of data to fulfill a contract or pre-contractual measures. We only collect, process and use personal data about the use of our websites (usage data) to the extent that this is necessary to enable the user to use the service or to bill them.
The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.
Data transfer when concluding a contract for services and digital content
We only transmit personal data to third parties if this is necessary for the performance of the contract, for example to the credit institution responsible for processing payments.
The data will not be transferred to any other party or will only be transferred if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.
Password-protected customer account PMG Services App
When a contractual relationship is established between you and us, we will create a personal account (password-protected customer account) for you, which is intended to offer you the best possible convenience. We offer you the permanent storage of your personal data, direct access to contract-relevant documentation and information within a password-protected customer account/user account or Apple or Android APP. The data collected from you and your company is processed on the basis of the applicable data protection regulations.
Before you can log into your customer account for the first time, you must complete an SMS verification and activation process. For this purpose, we send an automatically generated code via SMS to the mobile phone number you have provided to us. By entering this code, you activate your customer account and log into our system. Once you have activated your customer account, you no longer need to enter any data again. You can also view and change the data stored about you in your customer account at any time.
We strongly recommend that you immediately change the personal access password automatically generated in the system when activating the customer account/user account or Apple/Android APP, as this will be used, together with the email address, to access the customer account in the future.
You are obliged to treat your personal access data confidentially in order to prevent unauthorized use of your customer account by third parties. You acknowledge that you will remain logged in even after leaving our online page, unless you actively log out. You have the option of having us deactivate and delete your customer account at any time. To do so, please contact our data protection officer . Deactivating and deleting your customer account does not mean that your data, which you previously left with us when concluding a contract/placing an order, will be deleted. Your data will be deleted after the retention periods applicable to us under commercial and tax law have expired.
The legal basis for this further data processing is the statutory data protection regulations of the Republic of Cyprus and the U.A.E., whereby the legitimate interest lies in retaining the data for any legitimate reasons for storage that may exist.
The provision of a customer account/user account or Apple/Android APP does not constitute a binding part of the services to be provided under the contractual relationship between you and us. We are therefore entitled to partially or completely discontinue the offer of the customer account/user account or Apple/Android APP at any time and without giving reasons. In such a case, however, we will inform you of this in writing. The use of the customer account/user account or Apple/Android APP is voluntary for you. After appropriate written notification to us by email, all communication and the exchange of documents and information will take place electronically at your request.
Newsletters
Newsletter data
If you would like to receive the newsletter offered on the websites, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No other data is collected or is only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.
The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR & Art. 4 of the PDPL). You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data that we have stored for other purposes (e.g. email addresses for the members area) will remain unaffected.
MailChimp
These websites use the services of MailChimp to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service that can be used, among other things, to organize and analyze the sending of newsletters. If you enter data for the purpose of subscribing to the newsletter (e.g. email address), this will be stored on MailChimp’s servers in the USA.
MailChimp is certified under the “EU-US Privacy Shield”. The “Privacy Shield” is an agreement between the European Union (EU) and the USA that is intended to ensure compliance with European data protection standards in the USA.
We can use MailChimp to analyze our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (a so-called web beacon) connects to MailChimp’s servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links have been clicked. Technical information is also recorded (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients.
If you do not want MailChimp to analyze your data, you must unsubscribe from the newsletter. We provide a link for this in every newsletter message. You can also unsubscribe from the newsletter directly on the websites.
The data processing is carried out on the basis of your consent (Art. 6 Para. 1 lit. a GDPR & Art. 4 PDPL). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from both our servers and the MailChimp servers after you unsubscribe from the newsletter. Data that we have stored for other purposes (e.g. email addresses for the members area) remains unaffected. For more information, see MailChimp’s privacy policy at: https://mailchimp.com/legal/terms/ .
Plugins and tools
YouTube
Our websites use plug-ins from the YouTube site operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plug-in, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.
If you are logged into your YouTube account, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube in the interest of presenting our online offerings in an appealing manner. This represents a legitimate interest in accordance with Art. 6 (1) (f) GDPR & Art. 4 PDPL.
Further information on how user data is handled can be found in YouTube’s privacy policy at: https://www.google.en/intl/en/policies/privacy .
Payment providers
PayPal
On our websites we offer payment via PayPal, among other options. The provider of this payment service is PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg and PayPal Singapore for the UAE (hereinafter “PayPal”)
If you choose to pay via PayPal, the payment details you enter will be transmitted to PayPal.
Your data will be transmitted to PayPal on the basis of Art. 6 (1) (a) GDPR (consent) and Art. 6 (1) (b) GDPR & Art. 4 PDPL (processing to fulfill a contract). You have the option of revoking your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations that have taken place in the past.